Terms & Conditions

Welcome to Active Pilates!
Please take a moment to read through our Terms & Conditions. These guidelines are here to ensure a safe, respectful, and enjoyable experience for everyone in our community. By booking a class or service with us, you agree to the terms outlined below.

Reformer Group Sessions & Cancellation Policy

• Reformer group sessions are 50 minutes in duration.

• A 8 hour cancellation policy applies to all Reformer class bookings.

• Cancellations must be made at least 8 hours prior to the scheduled class time.

• Late cancellations can be made after 8 hours cancellation window, up to 90 minutes before the start of the booked class. The session will be automatically deducted from the package or membership. This does not entitle the participant to a refund, credit, or class reschedule.

   

• Failing to late-cancel, or a no-show, within the 90-minute will result in a $15 fee, and the session will be deducted automatically from the package or membership. This does not entitle the participant to a refund, credit, or class reschedule.

Privates & Duets – Cancellation Policy

• Private and Duet sessions are 55 minutes long and begin at your scheduled appointment time.

• A 24-hour cancellation policy applies to all booked Privates and Duets.

• Cancellations must be made at least 24 hours in advance.

• Late cancellations or no-shows will result in the full session fee being charged or the session being deducted from your Pack.

• Failure to cancel within the 24-hour window or to attend the session will result in forfeiture of the session and does not entitle the participant to a refund, credit, or rescheduled session.

Yoga Classes (Nidra & Kundalini) – Cancellation Policy

• Yoga classes are 60 minutes long and begin at your scheduled booking time.

• A 12-hour cancellation policy applies to all Yoga class bookings.

• Cancellations must be made at least 12 hours in advance.

• Late cancellations or no-shows will result in the full session fee being charged or one class being deducted from your Pack.

• Failure to cancel within the 12-hour window or to attend the class will result in forfeiture of the session, and does not entitle the participant to a refund, credit, or rescheduled class.

General Studio Terms & Conditions

• All sessions must be pre-booked and pre-paid to confirm your appointment.

• Prices are subject to change without prior notice.

• Bookings can be made via our website, email, phone, SMS, or directly with a member of the Active Pilates team.

• In the event of an unexpected disruption to attendance due to unforeseen circumstances, a refund may be issued at the studio’s discretion, subject to a $50 administration fee.

• The studio owner and/or instructors reserve the right to recommend or restrict class types based on individual needs and safety. Participation may be declined without appropriate medical clearance.

• If a class is fully booked, clients may join the waitlist via our website, or request to be added by phone, SMS, or email. If a spot becomes available, you will be notified via email, phone call, or SMS, ideally at least 90 minutes prior to the session (particularly for Private and Duet sessions).

• The assigned Pilates instructor may change without notice.

• Instructors and classes are subject to change, and Active Pilates reserves the right to cancel or reschedule classes when required.
• Please arrive on time for your session. Late arrivals may not be admitted, and the session will still conclude at the scheduled time to respect other clients’ bookings.

Monthly Packs Terms & Conditions

• Valid for Group Reformer Classes only.

• Packages are valid for 1 month from the date of purchase.

• All sessions must be used within the 1-month period; no extensions or carryovers are allowed.

• No refunds or credits will be provided for unused or expired sessions.

• Packages are non-transferable.

Yearly Packs Terms & Conditions

• Valid for Group Reformer Classes only.

• Packages are valid for 12 months from the date of purchase.

• All sessions must be used within the 12-month period; no extensions or carryovers are allowed.

• No refunds or credits will be provided for unused or expired sessions.

• Packages are non-transferable.

Duet Packs Terms & Conditions

• Valid for Duet sessions only (2 clients per session).

• Packages are valid for 6 months from the date of purchase.

• All sessions must be used within the 6-month period; no extensions or carryovers are allowed.

• No refunds or credits will be given for unused or expired sessions.

• Packages are non-transferable.

Private Packs Terms & Conditions

• Valid for one-on-one Private sessions only.

• Packages are valid for 6 months from the date of purchase.

• All sessions must be used within the 6-month period; no extensions or carryovers are allowed.

• No refunds or credits will be provided for unused or expired sessions.

• Packages are non-transferable.

Yoga Packs Terms & Conditions

• Valid for group Nidra and Kundalini Yoga classes only.

• Single Pass: Valid for one session; expires after use.

• Session Packs: Valid for 3 months from the date of purchase and must be used within that period.

• No refunds or credits will be issued for unused or expired sessions.

• Packages are non-transferable.

Memberships Terms & Conditions

Membership Options:

• Choose from 1, 2, 3, 4, or 6 classes per week.

• Memberships are set up with automatic weekly payments via Ezidebit, and are renewed 24 hours before the current series ends.

• You may upgrade or downgrade your class frequency at any time by providing 7 days’ notice via email. Changes will take effect at the start of the next billing cycle.

• All memberships require a minimum 24-week commitment.

• After 24 weeks, memberships continue automatically unless a cancellation request is submitted.

Booking Your Classes:

• Classes can be booked up to 5 weeks in advance.
• Weekly class allocations do not roll over, unless pre-approved by the studio manager.

   

Pausing Your Membership:

• Memberships can be paused for 2 to 4 weeks per calendar year.

• 14 days’ notice is required (pauses cannot be backdated).

• Please email hello@activepilates.co with your pause start and end dates.

• Membership will automatically resume after the pause period.

Cancelling Your Membership (After the 24-Week Minimum Term):

• To cancel, email hello@activepilates.co with 30 days’ written notice.

• Your membership will remain active and billable during the 30-day notice period.

Payment & Refund Policy – Memberships

• Membership payments are processed weekly through the payment method provided by the client.

• Failed payments do not incur fees, but clients must promptly update payment details to cover the outstanding balance and all future fees.

• If payment details are not updated within 7 days, the membership will be automatically suspended, and clients will be unable to book future classes until payment is resolved.

• Active Pilates reserves the right to cancel memberships if payments remain outstanding for more than 14 days without communication.

• No refunds or credits will be issued for missed or unused sessions, including those missed due to non-payment suspension.

• It is the client’s responsibility to ensure that payment information remains current and to communicate any changes to avoid interruptions to service.

Intro Offer – Terms & Conditions

Offer: $39 for 7 days of unlimited Reformer Pilates classes.

• Validity: The offer is valid for bookings and attendance between 16 February – 16 March 2026.

• Eligibility: Only available to new clients who have not previously attended Active Pilates.

• Booking: Offer must be booked in studio, via email (hello@activepilates.co), by phone (0431 829 279), or via website (www.activepilates.co)

• Expiry: Access expires 7 days after the date of the first class booked.

• Purchase Limit: Only one offer per client.

• Class Levels: Classes are suitable for all levels. Beginners must start in the Essential level and are required to speak to our instructors prior to their first session for a guided introduction to the Reformer Pilates equipment and exercises.

• Grip Socks: Wearing grip socks is compulsory for all Reformer classes. Grip socks are available to purchase in studio in all sizes.

• Cancellation/Rescheduling: Standard Active Pilates policies apply for cancellations and rescheduling.

• Non-Transferable: The offer is non-transferable and cannot be combined with any other promotion or discount.

• Right to Refuse: Active Pilates reserves the right to refuse entry to any client who does not follow studio rules or instructor guidance.

• Amendments: Active Pilates reserves the right to amend or withdraw the offer at any time without prior notice. 

What Information We Collect

Active Pilates may collect the following personal information for the purposes of managing your client file, processing payments, assessing health and progress, emergency contact, demographic research, and collecting feedback:

• Full name

• Contact information, including email address and mobile number

• Date of birth

• Emergency contact details

• Bank account and/or credit card information

• Payment history

• Demographic information such as postcode, preferences, and interests

• Information relevant to customer surveys or promotional offers

• Sensitive health information, including any injuries, ailments, or medical conditions that may affect your sessions, or impact the safety of you and your instructor

Providing personal information is voluntary. However, without certain details, Active Pilates may be unable to deliver services and products in full.

We do not sell or share your personal information with third parties. All data is stored securely and treated with strict confidentiality, in accordance with applicable privacy laws.

Health Declaration & Medical Clearance

• Clients must disclose any existing medical conditions, injuries, or physical limitations prior to participating in any Pilates class or session.

• If you have any doubts about your health or ability to participate safely, you are required to seek medical advice from a qualified healthcare professional before beginning Pilates.

• Active Pilates reserves the right to request written medical clearance before allowing participation, if deemed necessary.

• It is the client’s responsibility to update the studio about any changes to their health status over time, including new injuries, surgeries, or medical diagnoses that may affect their ability to participate safely.

Client Code of Conduct

By attending classes at Active Pilates, you agree to the following:

• To use all equipment with care and only as instructed by your trainer.

• To always follow the instructions and directions of the trainer, for your safety and the safety of others.

• To be respectful, courteous, and supportive toward fellow clients, staff, and instructors.

• To refrain from any behaviour that may disrupt the class or create an unsafe or uncomfortable environment.

• To consent to tactile cueing (i.e., appropriate physical contact) by instructors to assist with proper alignment and technique.

• To give permission for the studio to seek medical attention on your behalf in the event of an emergency or incident.

• To give permission for any images or videos in which you appear to be used by Active Pilates for marketing, social media, or website purposes, unless you notify us in writing that you do not consent.

• To understand that bullying, harassment, discrimination, or victimisation of any kind toward clients, staff, or instructors will not be tolerated.

• To acknowledge that Active Pilates reserves the right to remove you from a class or the studio, and deny future attendance (with any remaining credits refunded), if you breach this Code of Conduct or any other studio policies.

• To arrive on time for all sessions. Late arrivals may not be permitted to join the class once it has started, for safety and flow. Please notify the studio in advance if you expect to be late.

• Personal belongings brought into the studio are your responsibility. Active Pilates is not liable for lost, stolen, or damaged items.

• Mobile phones must be silenced or turned off during class to avoid disruption.

Client Responsibility

• Clients must wear appropriate clothing and footwear for all Pilates classes and sessions to ensure comfort, safety, and full range of movement.

• Clients are responsible for bringing any personal equipment or accessories required for their sessions, unless these are provided by the studio.

• Active Pilates is not liable for any loss, theft, or damage to personal belongings brought into the studio. Clients are encouraged to avoid bringing valuables and to keep personal items secure at all times.

• Clients agree to maintain personal hygiene and cleanliness when using shared equipment or studio spaces.

• Clients are responsible for communicating any injuries, discomfort, or limitations to the instructor before the start of class.

Additional Studio Policies

Booking Confirmation

• Bookings are only confirmed once you receive a confirmation via email or SMS from Active Pilates. Please check your inbox and spam folders regularly.

Late Arrival

• Late arrivals may result in a shortened session or may not be admitted, with no refund or class credit provided.

Health Updates

• Clients must notify the studio immediately of any changes to their health, medical conditions, or physical limitations that could affect participation.

Refund Exceptions

• Refunds are only considered in exceptional circumstances and are granted at the sole discretion of Active Pilates.

Membership Reactivation

• Suspended memberships due to failed payments will automatically resume once outstanding payments are successfully processed.

Waitlist Notifications

• Clients on the waitlist will be notified via SMS or email at least 90 minutes before class if a spot becomes available.

Illness Policy

• For the wellbeing of others, please do not attend classes if unwell. Missed sessions due to illness are not eligible for refund or credit.

Intro Offer

• The Intro Offer cannot be combined with any other promotion, credit, or discounted rate.

Payment Liability

• Clients remain financially responsible for their membership or pack until cancellation is confirmed in writing by the studio.

Studio Closures

• In the event of public holidays, staff illness, or emergencies that require class cancellation, clients will be notified as soon as possible and a make-up session or credit may be offered at the studio’s discretion.

Class Minimums

• Active Pilates reserves the right to cancel any class with low attendance, with as much notice as possible.

Reformer Classes and Studio Pilates Sessions – Acknowledgment of Risks

By viewing, accessing, using, or participating in any Reformer Class or Studio Pilates Session at Active Pilates, you agree to be bound by these Terms & Conditions and our Privacy Policy.

Participation Risks:
Participation in Pilates sessions involves physical activity that may pose risks to your health and safety. By joining, you confirm that:

• You do not have any injury, illness, or medical condition that would prevent your safe participation.

• You understand and accept the inherent risks involved, including—but not limited to—personal injury, equipment-related incidents, aggravation of existing health conditions, or unforeseen accidents.

• You voluntarily participate in all sessions with full awareness of these potential risks, including personal injury, property loss, or, in rare cases, death.

• You are at least 18 years old; if under 18, you have obtained parental or guardian permission and will participate under their supervision.

Acknowledgments:

• Pilates exercises may involve specialised equipment (e.g., Reformers, resistance bands, props) which carry inherent risks such as improper use, falls, or equipment malfunction.

• Any injury sustained during participation may result in temporary or permanent consequences including loss of income, financial hardship, or reduced quality of life.

• You are responsible for informing your instructor of any physical limitations, discomfort, or changes in your health prior to the start of each session.

• It is your responsibility to follow the instructor’s directions and use equipment properly to minimise risks.

Liability Disclaimer:
Active Pilates, its owners, employees, contractors, and instructors disclaim any liability for injury, loss, or damage to persons or property arising from participation in classes or use of equipment, whether due to negligence or otherwise.
By participating, you release, indemnify, and hold harmless Active Pilates and its affiliates from any claims, demands, or legal actions arising out of your attendance or use of services.

Liability Waiver

By booking into a class at Active Pilates, you acknowledge and agree to the following:

• Active Pilates is not responsible for the safekeeping of your personal belongings during class.

• Active Pilates does not accept liability for any lost, damaged, or stolen property. If theft occurs, please report it immediately to a staff member, who will assist where possible.

• Pilates and movement-based classes can be physically demanding. You voluntarily participate with full understanding of the risks associated with physical activity, including but not limited to personal injury, property loss, or death.

• You, your heirs, assignees, and legal representatives release and waive and all claims against Active Pilates, its directors, employees, contractors, and associated entities, for any injury, illness, property damage or loss, or wrongful death, whether arising from negligence or otherwise, that may occur in connection with your participation.

• Active Pilates accepts no responsibility for injuries or health conditions sustained during or as a result of classes, workshops, or studio activities.

• You agree to indemnify and hold harmless Active Pilates from any all claims, expenses, legal fees, or liabilities arising from your use or misuse of our services, website, or social media platforms.

• Active Pilates reserves the right to amend these terms and conditions at any time, at its sole discretion and without prior notice.

• You confirm that you have consulted with a healthcare provider or have voluntarily chosen to participate without medical clearance and take full responsibility for your participation.

• You understand that instructors may offer physical or verbal adjustments during class, and you agree to communicate any boundaries or limitations clearly.

• You acknowledge that recording or photographing sessions without prior permission is prohibited to protect the privacy of all clients and staff.

Privacy Policy

This Privacy Policy outlines how Active Pilates (ABN: 23 424 311 478) and its related entities collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

It explains:

• What types of personal information we collect;

• How we collect and use it;

• How we store and protect your data;

• The circumstances under which we may disclose it; and

• How you can access or correct your personal information or make a privacy-related complaint.

We are committed to maintaining the privacy and security of your personal information.

Please note: This Privacy Policy may be updated periodically. We encourage you to review this page regularly to stay informed of any changes.

Intellectual Property

• All content, including but not limited to photographs, videos, written materials, and designs featured on our website, Instagram, Facebook, or other platforms, remains the sole property of Active Pilates.
  
• You may not reproduce, copy, share, sell, publish, or use any of these materials without express written permission from Active Pilates.

Social Media, Photos, Filming and Privacy Policy

Participation Consent:
By attending any class, workshop, or event at Active Pilates, you agree to the use of your image and likeness in photography or video content unless you notify the studio in writing beforehand.

Content Usage:
a. You grant Active Pilates a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, adapt, and display any content captured within the studio for promotional and marketing purposes.
b. This includes use on social media, websites, print materials, email campaigns, and other marketing channels.

Grant of Rights:
a. You warrant that you have the necessary rights to grant Active Pilates permission to use such content.
b. Active Pilates is not obligated to use any content and retains the right to modify or edit materials as deemed appropriate.
c. No compensation will be provided unless otherwise agreed in writing.

Intellectual Property:
a. All content produced and used by Active Pilates in its marketing and branding remains its intellectual property.
b. Reuse or distribution of this content by third parties without written permission is prohibited.

Consent and Release:
a. By participating, you consent to the use of your image, likeness, or voice in promotional content.
b. You release Active Pilates from liability related to the use of such content, except where prohibited by law.

Content Privacy:
a. We will take reasonable measures to protect identifiable personal information in all published content.
b. Active Pilates is not liable for third-party misuse, unauthorized reposting, or content shared beyond our control.

Modifications & Removal Requests:
a. Active Pilates may change or remove content at its discretion and without notice.
b. Written removal requests will be reviewed and, where reasonable, content may be taken down unless legally or contractually restricted.

Governing Law:
These terms are governed by the laws of New South Wales, Australia.

Contact:
For privacy, filming, or media-related concerns, contact: 📧 hello@activepilates.co

Force Majeure / Unforeseen Events

• Active Pilates is not liable for failure to perform services due to events beyond its control, such as natural disasters, pandemics, government actions, equipment failure, or power outages.
• Classes or services may be cancelled, rescheduled, or transitioned online. Any compensation (credit, refund, or reschedule) will be at the studio’s discretion.

Photography / Filming Opt-Out

• Clients who do not wish to be included in photography or video content must inform Active Pilates in writing before attending the session.
• While we will make every reasonable effort to honour your request, full exclusion in group settings cannot be guaranteed.

Dispute Resolution

• In the event of any dispute or complaint, clients agree to first raise the matter with studio management.
• If unresolved, the matter may be referred to mediation before pursuing legal action.
• This process ensures fair, prompt, and cost-effective outcomes for both parties.

Animal Policy

• For the health, safety, and comfort of all clients, no animals are permitted inside the studio premises.

• Active Pilates reserves the right to ask any client to leave the premises if this policy is breached.

• Exception: Registered assistance or service animals are permitted in accordance with applicable laws. Please notify the studio in advance if you require accommodation.

Final Section: Agreement & Acknowledgement

By attending sessions, purchasing a membership or package, or using any service provided by Active Pilates, you acknowledge that you have read, understood, and agreed to abide by all the above Terms & Conditions.

Active Pilates reserves the right to amend these Terms & Conditions at any time. Any updates will be made available on our website and/or communicated via email.

Last updated: 2nd February 2025.